FAQ
HOW LONG IS THE DELIVERY TIME?
- Belgium: 1-2 working days
- The Netherlands & Luxembourg: 2-4 working days
- Outside the Benelux: 4-8 working days
- Outside Europe: 10-15 working days
WHAT DO I NEED TO DO IF MY ORDER TAKES LONGER THAN THE STANDARD DELIVERY TIME?
Please contact us at info@onelifecompany.info. We will contact the carrier and come back to you within 3-5 working days.
CAN I RETURN OR EXCHANGE AN ITEM BOUGHT IN SALE?
We don’t accept returns or exchanges of sales items.
WILL I BE REFUNDED FOR THE FULL AMOUNT OF MY ORDER?
You will only get a refund of the price of the item(s) you are returning. The shipping cost and returning costs are for the customer.
WHEN DO I GET MY REFUND?
Within 5-10 working days after we received your return.
I HAVE ADDED THE INCORRECT SHIPPING ADDRESS, HOW DO I CHANGE IT?
Please contact our customer service team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.
HOW DO I CANCEL MY ORDER?
Unfortunately you can’t cancel an order after you’ve payed, but you can return it following our return policy.
HOW DO I CONTACT ONE LIFE COMPANY?
You can contact us by mail:
info@onelifecompany.info