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Shipping

 

 

Belgium
Standard shipping: €5.00
Free shipping over: €99.99
The Netherlands, France, Luxembourg and UK
Standard shipping: €8.00
Free shipping over: €250.00
Europe + USA
Standard shipping: €19.95
Free shipping over: €350
 
The rest of the world
DHL shipping: €19.95
Customers ordering outside Europe will be responsible for all import tax charges.
Please note due a lot of orders during the release days, all orders will be shipped out in the next few days.

Returns

Our return policy is very simple, we will accept returns for any reason, and issue a refund or store credit. Anything thas has been purchased online can be returned to our warehouse.

  • You can change or return an intem within 14 calander days from the date you received your items.
  • ALL SALE ITEMS ARE NON-RETURNABLE, NON-REFUNDABLE AND NON-EXCHANGEABLE.
  • Please keep your proof of shipment until the refund has been made.
  • To be eligible for a change, return or refund, your item must be unused and in the same condition that you received it. Once we receive your item, we will change it or refund after inspecting the item.
  • If you want to change your order with a different size, please e-mail our team first to ask if the size that you want is still available in our warehouse.
  • You have to send your item to the adress here below and e-mail your track and trace code to olcomp12@hotmail.com 
ONE LIFE COMPANY
KWAKKELBERG 54
2440 GEEL
BELGIUM
  • Please don’t forget to mention your name and address on the return package.
  • YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days (5-10 working days), depending on your card issuer’s policies.
 
BE CAREFUL:
  • THE SHIPPING COST AND RETURN COST WILL NOT BE REFUNDED
  • FOLLOW THE STEPS AS GOOD AS POSSIBLE FOR A QUICK HANDLING OF YOUR RETURN

FAQ

HOW LONG IS THE DELIVERY TIME?

  • Belgium: 1-2 working days
  • The Netherlands & Luxembourg: 2-4 working days
  • Outside the Benelux: 4-8 working days
  • Outside Europe: 10-15 working days

WHAT DO I NEED TO DO IF MY ORDER TAKES LONGER THAN THE STANDARD DELIVERY TIME?

Please contact us at info@onelifecompany.info. We will contact the carrier and come back to you within 3-5 working days.

CAN I RETURN OR EXCHANGE AN ITEM BOUGHT IN SALE?

We don’t accept returns or exchanges of sales items.

WILL I BE REFUNDED FOR THE FULL AMOUNT OF MY ORDER?

You will only get a refund of the price of the item(s) you are returning. The shipping cost and returning costs are for the customer.

WHEN DO I GET MY REFUND?

Within 5-10 working days after we received your return.

I HAVE ADDED THE INCORRECT SHIPPING ADDRESS, HOW DO I CHANGE IT?

Please contact our customer service team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

HOW DO I CANCEL MY ORDER?

Unfortunately you can’t cancel an order after you’ve payed, but you can return it following our return policy.

HOW DO I CONTACT ONE LIFE COMPANY?

You can contact us by mail:

info@onelifecompany.info